Returns, Refunds & Complaints Policy for Flower Delivery Shooter's Hill
Our Fresh Flowers Guarantee in Shooter's Hill
As a trusted local florist, Flower Delivery Shooter's Hill is proud to deliver fresh, beautiful arrangements to homes and businesses throughout the area. We are committed to providing only the freshest blooms, ensuring that every bouquet or arrangement meets our high standards. If you experience any issues, our Returns, Refunds & Complaints process ensures your satisfaction remains our top priority.
Damaged-on-Arrival Policy
Your flowers should arrive in perfect condition. In the unlikely event that your order is damaged on arrival, please notify us as soon as possible on the same day of delivery. Retain the original packaging and, where possible, take a clear photo of both the flowers and their packaging. This allows us to assess the situation swiftly and offer the right solution. Our team will respond promptly to all damaged-on-arrival notifications to ensure your experience remains a positive one.
Freshness Window & Quality Commitment
We stand by our Fresh Flowers Guarantee for all deliveries in Shooter's Hill. Each bouquet or arrangement is carefully crafted to last a minimum of 5 days, provided our simple care instructions are followed. If your flowers do not appear fresh or begin to wilt dramatically within this 5-day freshness window, let us know. Our florists will review your concern and provide support or guidance as needed.
Refund & Replacement Options
Your satisfaction is important to us. In situations where your flowers have been delivered damaged, are not as described, or fail to meet our freshness guarantee, we offer the following options:
- Replacement: We can arrange for a new, fresh arrangement to be delivered to your address at the earliest possible convenience.
- Refund: If a replacement is not suitable, we are happy to offer a full or partial refund based on the circumstances and the nature of the issue.
All claims must be reported within 5 days of delivery to be eligible for a refund or replacement. Our customer care team will assess each case individually and provide a clear solution in a timely manner.
Complaints Process
If you are unhappy with your experience with Flower Delivery Shooter's Hill, we want to hear from you. Please contact our dedicated team with your order details and a brief description of your concern. We aim to acknowledge all complaints within one working day and resolve them as quickly as possible, typically within three working days. Our goal is always your complete satisfaction, and your feedback is invaluable in helping us continually improve our floral delivery service throughout Shooter's Hill.
Proud to Serve Shooter's Hill
As florists rooted in Shooter's Hill, we take immense pride in serving our local community. Whether you are sending flowers to a loved one or decorating your business space, we promise reliable service and unmatched floral quality. Thank you for trusting Flower Delivery Shooter's Hill; we look forward to serving you with beautiful, fresh flowers every time.
