Terms & Conditions for Online Flower Delivery in Shooter’s Hill

Introduction

Welcome to our Terms and Conditions for online flower delivery services in Shooter’s Hill and the surrounding areas. By placing an order with us, either via our website or any other approved online platform, you are agreeing to these terms, which establish the legal framework for our commercial relationship. We recommend that you read them carefully before proceeding with your order. If you do not wish to accept these Terms & Conditions, please do not use our services.

Scope of Service

These Terms & Conditions govern all transactions for the online purchase and delivery of flowers and related products ordered through our service within Shooter’s Hill and its neighbouring areas. Whether you are a resident, business, or sending flowers to someone in these zones, these terms are applicable to your purchase.

Order Process

Our online ordering system has been designed for ease and security. To place an order for flower delivery in Shooter’s Hill, please follow these steps:

• Product Selection: Browse our online catalogue and select the desired flower arrangements or products.
• Personalisation: Add any special instructions or personalised messages as prompted.
• Delivery Information: Enter the recipient’s full delivery address in Shooter’s Hill or the vicinity, along with all required contact details to ensure successful delivery.
• Preferred Delivery Date: Choose your preferred delivery date, noting any cut-off times for same-day or next-day delivery.
• Order Review: Carefully review your order details before proceeding to payment.
• Order Confirmation: Once the payment is processed, you will receive an online confirmation, and your order will enter our fulfilment process.

All orders are subject to availability. In rare circumstances where a product or flower variety is unavailable, we reserve the right to substitute with an item of equal or greater value, always aiming to replicate the style and colour chosen. We will make reasonable efforts to contact you, but this may not always be possible for time-sensitive deliveries.

Payments

Our online flower delivery service in Shooter’s Hill requires that all payments be completed in advance. We accept payments through major credit and debit cards, as well as other secure online payment methods as indicated at checkout.

• Secure Transactions: Our payment processes are handled by trusted third-party payment providers. Your payment information is processed securely and is not retained by us after your order is complete.
• Pricing: All prices are stated in GBP (£) and include VAT (where applicable), unless otherwise specified. Delivery fees will be clearly itemised before you complete your purchase.
• Order Confirmation: No order is deemed complete until full payment is received and we have issued a confirmation. If payment does not go through, your order will not be processed.

If you have issues with your payment or require clarification on charges, please contact us before re-attempting an order.

Delivery Policy

We provide flower delivery throughout Shooter’s Hill and its immediate surrounds. Delivery will be made to the address provided at checkout. Please ensure all details are accurate to avoid delays or failed deliveries.

• Same-Day & Next-Day Delivery: Orders for same-day delivery must be completed by the cut-off time displayed online. Orders placed after this time will be delivered on the next available delivery date.
• Recipient Not Home: If nobody is available at the address, we will either leave the flowers in a secure location (if specified and possible), with a neighbour, or leave a delivery card instructing how to rearrange delivery or collection.
• Delivery Delays: While we strive to deliver on your chosen date, adverse weather, traffic, or other unforeseen circumstances may sometimes lead to delays. We will communicate any expected problems as soon as possible.
• Delivery Areas: If your requested address is outside Shooter’s Hill or our defined delivery zones, we reserve the right to cancel the order and issue a full refund.

Order Amendments & Cancellations

If you wish to amend or cancel an order, please notify us as soon as possible. Given the perishable nature of flowers and the need to prepare and schedule deliveries promptly, the following rules apply:

• Amendments: We will do our best to accommodate changes to your order, such as adjustments to messages or delivery details, provided your request is received prior to dispatch or preparation of the order. Amendments after this point may not be possible.
• Cancellations: Orders may be cancelled for a full refund if the cancellation request reaches us at least 24 hours before the scheduled delivery date. Cancellations made within 24 hours of the delivery time may incur charges or be ineligible for refunds, as the order may already have entered preparation or delivery stages.
• How to Cancel: Please contact us through the appropriate channels listed on our website, quoting your order reference for all communications regarding amendments or cancellations.

Returns, Refunds & Complaints

We take pride in our quality and customer service. Should you be dissatisfied with your flower order for delivery in Shooter’s Hill, please contact us immediately, ideally within 24 hours of delivery. Provide photographic evidence and a detailed description of the issue to help us resolve your concern efficiently.

• Quality Issues: Flowers are perishable goods with natural variation. If your order arrives damaged or not as described, we may offer a replacement, partial, or full refund at our discretion.
• Refund Processing: Approved refunds will be credited to the original payment method within 5-7 working days, subject to your bank’s policies.
• Non-Delivery: In the rare event that your order is not delivered, and it is established that this was due to our error, we will offer a full refund or redelivery at the earliest opportunity.
• Complaints: All complaints are handled courteously and promptly. Please contact us promptly with your order details and the nature of your concern. We aim to resolve all complaints within 5 working days.

Product Availability & Substitutions

All products and flower varieties listed online are subject to availability. Seasonal changes and supply limitations may mean some varieties are unavailable at the time of order. In such cases, we reserve the right to make reasonable substitutions with flowers of equal or higher value and similar appearance. Any significant deviations will be communicated where feasible.

Customer Obligations

When placing an order for flower delivery in Shooter’s Hill, you agree to provide full, accurate, and up-to-date details. You confirm that you are authorised to use the chosen payment method. Incorrect or incomplete delivery details may result in delays, additional charges, or non-delivery, for which we bear no liability.

Liability Statement

To the extent permitted by law, our liability for any order, whether in contract, tort, or otherwise, shall be limited to the value of the order placed. We do not accept liability for consequential, indirect, or special losses as a result of using our services, or for events outside our reasonable control (such as extreme weather, strikes, or supply interruptions).

Our site may display images for illustrative purposes, and there may be variations due to monitor settings or natural differences between individual flowers. We do our utmost to ensure accuracy, but minor variations in colours or compositions may occur.

Personal Data & Privacy

We are committed to protecting your privacy when you use our flower delivery service in Shooter’s Hill. Your personal data is collected and processed strictly in accordance with applicable data protection laws. We will only use your information to process your order, deliver your flowers, and communicate with you regarding your purchase. We do not sell or distribute your information to third parties except as required for order fulfilment.

Intellectual Property

All content displayed on our website, including photographs, logos, names, and designs, are owned by or licensed to us and are protected by intellectual property law. No content may be copied, reproduced, or distributed without our prior written permission.

Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute related to these terms or the provision of our flower delivery services in Shooter’s Hill and surrounding localities.

Variation of Terms

We reserve the right to amend these Terms & Conditions from time to time. Changes will take effect when posted on our website. It is your responsibility to review these terms before each purchase. Continued use of our services following any changes constitutes your acceptance of those changes.

Contact and Communication

For any queries regarding these Terms & Conditions, order support, or general customer service regarding flower delivery in Shooter’s Hill, please use the contact details provided on our website. All communications should include your order reference number to facilitate prompt assistance.

Coverage Note

These Terms & Conditions apply to all customers purchasing flower delivery services in Shooter’s Hill and surrounding areas. By placing an order, you acknowledge your acceptance of these terms and agree to abide by them for the duration of our commercial relationship.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 3 Shrewsbury Ln, London, SE18 3JE.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shooter's Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shooter's Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.